Privacy Policy

1. Introduction

AnberTech ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Job title, company size, industry, project requirements
• Communication Data: Messages, feedback, support requests, project discussions
• Payment Information: Billing address, payment method details (processed securely)
• Account Information: Username, password, account preferences

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Server Logs: Access times, error logs, performance metrics

2.3 Project and Service Data

When you engage our services, we may collect:

• Project specifications and requirements
• Source code and technical documentation
• Database schemas and configurations
• API keys and integration details
• Testing data and performance metrics
• Communication records and project updates

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Providing requested technology services and solutions
• Managing projects and delivering deliverables
• Providing technical support and maintenance
• Processing payments and managing billing
• Communicating project updates and status

3.2 Business Operations

• Improving our services and developing new features
• Analyzing usage patterns and website performance
• Providing customer support and responding to inquiries
• Sending service-related communications
• Managing our relationship with clients

3.3 Marketing and Communication

• Sending newsletters and promotional materials (with consent)
• Sharing industry insights and company updates
• Inviting to events and webinars
• Requesting feedback and testimonials

3.4 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and security threats
• Enforcing our terms and conditions
• Responding to legal requests and investigations

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you engage our services
• Legitimate Interest: To improve our services, provide support, and manage our business
• Consent: For marketing communications and optional data collection
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and cloud infrastructure services
• Payment processing and billing
• Email and communication services
• Analytics and performance monitoring
• Customer support and help desk systems

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Legal proceedings or investigations
• Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

6. Data Security

We implement comprehensive security measures to protect your information:

6.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

6.2 Organizational Safeguards

• Employee training on data protection
• Confidentiality agreements with staff
• Regular security awareness programs
• Incident response procedures
• Data breach notification protocols

6.3 Physical Safeguards

• Secure data centers with 24/7 monitoring
• Environmental controls and backup systems
• Physical access controls and surveillance
• Redundant systems and disaster recovery

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Clients: Duration of service plus 7 years for legal and tax purposes
• Prospective Clients: 2 years from last contact
• Website Visitors: Analytics data retained for 26 months
• Marketing Contacts: Until consent is withdrawn or 3 years of inactivity
• Technical Logs: 90 days for security and troubleshooting

We will securely delete or anonymize your data when it is no longer needed.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

8.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your information

8.3 Marketing Preferences

• Opt-out of marketing communications
• Update your communication preferences
• Withdraw consent for specific processing

8.4 Cookies and Tracking

• Manage cookie preferences through browser settings
• Opt-out of analytics tracking
• Control third-party tracking technologies

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses for EU data transfers
• Adequacy decisions for approved countries
• Certification programs and codes of conduct
• Regular assessment of transfer mechanisms

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

EU Representative

For EU residents, you may also contact our EU representative for privacy-related matters.

14. Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority. We will work with the authority to resolve any issues.